* Maximum occupancy is 9 people (adults and children)

Frequently Asked Questions

What is the local language?

The official language of Saint Lucia is English. The local dialect of French-Creole is also spoken by the majority of the island’s inhabitants.

What is the local currency and exchange rate?

The Eastern Caribbean Dollar (EC$) is the local currency in Saint Lucia, but USD is also widely accepted. Currency can be exchanged at the hotel’s front desk and at change bureaus in both Castries and Rodney Bay. Currency can also be exchanged at both airports.

What payment methods are accepted at the resort?

Credit Cards: MasterCard, Visa, American Express
Cash: USD, CAD, British Pounds, Euros

What points of interest are near the resort?

· Pigeon Point (5.4km / 3.3mi)
· Gros Islet (3.5km / 2.2mi)
· Rodney Bay (3.8km / 2.4mi)
· Reduit Beach (27m / 89ft)

How do I book my transfers?

Transfers can be arranged at the NexusTours desk. Public transportation is also available from the Hotel Zone (Rodney Bay) to downtown Castries 24-hours a day.

What is the hotel’s check-in and check-out policy?

· Check-in time: 3:00 p.m.
· Check-out time: 11:00 a.m.
· Requirements: Passport and reservation confirmation
· Minimum check-in age: 18 years old
· Courtesy room for early arrival or late check-out: subject to availability
· Early check-in: subject to availability
· Late check-out: subject to availability at a cost of $50 per person, per hour

The government of Saint Lucia has introduced a Country Sustainability Fee that will be used for destination development and community support on the island. There will be a charge of $4 USD per person/per night for all guests 16 years of age and older. The Country Sustainability Fee will be collected by credit card payment upon check-in at the hotel.

Is there a spa on site?

Spa ($)

Ultimate rest and relaxation at Mystique Royal St. Lucia’s wellness centre, offering a range of rejuvenating treatments.
Location: Left wing of the resort near the main lobby
Hours: 7:00 a.m. - 7:00 p.m. 
For spa information and to make a reservation. please contact ext. 3157 / 3158

Are there any excursions offered?

Explore all that Saint Lucia has to offer by booking an excursion during your stay, whether you want

to ride on horseback along the beach, snorkel through crystal-clear waters or sail along the coast past the majestic Pitons. Tours can be booked prior to arrival at www.nexustours.com  or upon arrival at the NexusTours desk.

Soufriere Adventure Cruise: Take in sweeping views of Soufriere and the island’s coast on this sightseeing cruise. Sail past the charming fishing villages of Anse La Raye and Canaries as you soak in stunning views of the majestic Pitons. After disembarking in Soufriere, unwind with a healing volcanic mud bath at the famous Sulphur Springs.

Jeep Safari and Waterfall Adventure: Explore the natural beauty of Saint Lucia on a tour through the lush landscapes in an open-top Jeep. Journey through a lush valley and the largest banana plantation on the island before stopping in the picturesque fishing village of Anse La Raye. Visit the local church, tour the village streets and relax on the pristine beach. Cap off your adventure with a 15-minute hike to a nearby waterfall where you can cool off in the refreshing pool at its base.

Tout Bagay Tour: Cruise along the scenic western coast of Saint Lucia on your way to Soufriere, taking in sweeping views of the towering Pitons. Visit the Morne Coubaril Estate, which dates back to the 18th century and features a working mill. End your adventure with a refreshing swim at a local beach.

Best of Saint Lucia: Visit some of Saint Lucia’s most famous landmarks on this varied tour across the island. Tour the island’s capital city of Castries, stopping at iconic sites like the Stone Cathedral, Derek Walcoot Square and the Governor’s Mansion, offering breathtaking views of the city. Finally, visit the fort at Nourne Fortune before heading to Fond Latisab Creole Park where you’ll join in traditional cassava preparation and log cutting.

Treetop Canopy Adventure: Enjoy an exhilarating zipline adventure high above the treetops of Saint Lucia. This zipline circuit is the longest and highest on the island, featuring two net bridges and heights of up to 150 feet.

Gros Piton Hike: Travel through Saint Lucia’s beautiful landscapes as you visit charming villages on your way to Gros Piton mountain! Drive through the scenic city of Castries before travelling through Roseau Valley, which is home to the largest banana plantation on the island. Continue through the quaint villages of Asne La Raye, Cannaries and Soufriere for a delicious lunch on the beach before hiking to the summit of Gros Piton mountain.

What is the dress code for resort restaurants?

Resort casual: Casual clothing including shorts, tank tops and sleeveless shirts
Not permitted: Bathing suits, wet clothes and cut-off shirts/shorts

Evening casual:

Women: Dresses, skirts, long pants, shoes, Capri pants and elegant 
Men: Long pants, collared shirts, casual shoes, formal Bermuda shorts and dress 
Not permitted: Baseball caps, peaks, tank tops, flip-flops, sport shorts, camouflage shorts and sleeveless shirts

Evening elegant:

Women: Elegant dresses, skirts, long pants, shoes, Capri pants and elegant 
Men: Long pants, collared shirts and closed-toe 
Not permitted: Baseball caps, peaks, tank tops, flip-flops, sport shorts, camouflage shorts and sleeveless shirts