Travel With Peace Of Mind
When you book directly with Blue Diamond Resorts, you’ll be eligible to receive free health assistance during your stay at hotels and resorts in Mexico, Costa Rica, Jamaica, the Dominican Republic, Antigua, Saint Lucia, Barbados, Grenada and Tobago.
Register with MAS SERVICIOS, the health assistance provider, prior to check-in to be covered for any medical emergency, including COVID-19, from the moment you arrive until your departure at all participating resorts. Coverage will be forfeited if you fail to register before check-in.
MAS SERVICIOS will provide the following services:
Coverage will be shared among all guests in a room, up to 4 holders (beneficiary)
MEDICAL ASSISTANCE FOR ACCIDENTS
- Medical consultations will be provided in case of accident, illness or acute and unforeseen medical conditions
- Specialist care
- Complimentary medical examinations
- Hospital admittance
- Intensive care and coronary unit
MEDICAL ASSISTANCE REQUIRED DUE TO ILLNESS (INCLUDING COVID-19)
The beneficiary shall always and without exception contact the Assistance Center, who in turn will coordinate a virtual appointment through Telemedicine. In accordance with the opinion provided by the Medical Department, if the beneficiary presents symptoms related to COVID-19, the Assistance Center will coordinate the relevant medical consultation, keeping with the safety and health protocols of each country, covering the expenses incurred up to the coverage limit indicated in the contract.
MEDICAL CARE FOR PRE-EXISTING AILMENTS
This coverage is provided exclusively for primary medical care in case of an acute episode. The emergency must require assistance during their stay and cannot be deferred to their return to their country of residence. The Assistance Center reserves the right to decide the most appropriate treatment among those proposed by medical personnel and/or repatriation to their country of residence.
MAS SERVICIOS will bear the costs of the medications prescribed by the treating physician provided by the Assistance Center, up to the amounts set out in the coverage caps of the contracted plan.
MEDICATION IN CASE OF HOSPITALIZATION
If the beneficiary is hospitalized as a result of an accident or non-pre-existing illness, MAS SERVICIOS will cover the cost of medicines that are directly related to the reason for hospitalization and the medical care provided in accordance with the diagnosis granted by the Medical Department of the Assistance Center, up to the limits indicated in the contract. This service will not be valid if the diagnosis is the result of a pre-existing condition.
In accordance with the recommendations of the Medical Department and based on the availability of providers, a home visit from a doctor will be coordinated for the beneficiary.
24-HOUR TELEPHONE MEDICAL ASSISTANCE
MAS SERVICIOS beneficiaries may receive recommendations through conference call and/or video conference (subject to availability) with a health care professional who will provide guidance on what to do to alleviate their symptoms by staying at home, or they will be directed to emergency centers or emergency rooms for treatment, according to the severity of the symptoms described.
24-hour psychological support by phone for beneficiaries who, due to health concerns, death of a family member or natural disaster have been impacted during their trip. This service is provided as psychological support at times of extreme emotional duress and is in no way a substitute for the direct attention of the Psychologist or Psychiatrist of the beneficiaries. It should not be used in any case by them to establish a diagnosis or self-medicate, having to consult with the aforementioned professionals in each particular case.
In the limits of coverage, MAS SERVICIOS shall be responsible for dental care expenses arising from an emergency, due to or caused by trauma, accident or infection, limited only to the treatment of pain and/or removal of the tooth resulting from infection or trauma only. Dental duct treatments, fit changes, crowns, prosthetics, sealings, dental cleanings, teeth straightening or any other treatment not clearly specified in these conditions are excluded from coverage.
EMERGENCY MEDICAL TRANSPORTATION
In case of emergency and if deemed necessary by the Assistance Center, the transportation of the beneficiary to the nearest health facility will be arranged, by the means that the Medical Department of the Assistance Center deems appropriate for the nature of the injury or illness. In situations where treatments and surgeries are necessary in cases classified as emergency, transportation must be previously requested and authorized by MAS SERVICIOS. Failure to comply with this standard exempts MAS SERVICIOS from covering such transportation.
HEALTH TRANSFER OR REPATRIATION
Health repatriation means the transportation of the sick or injured beneficiary from their destination to the airport of their country of residence and where the contract should have been issued.
FUNERAL TRANSPORTATION OR REPATRIATION
In case of death of the beneficiary during the term of the MAS SERVICIOS contract due to an event not excluded in the general conditions, MAS SERVICIOS will organize and cover the cost of funeral repatriation including: simple mandatory for national or international transport, administrative formalities and the transportation of the body by means that they consider most convenient to the place of entry to the city/country of residence of the deceased, up to the limit specified in the benefits table.
HOTEL EXPENSES FOR CONVALESCENCE
In accordance with the treating physician and the Medical Department of the Central Assistance Services, the beneficiary would have been admitted to a hospital for at least five (5) days and that upon departure must require bed rest to recuperate from illness or medical treatment.
EARLY RETURN FOR DEATH OF A FAMILY MEMBER
If the beneficiary is required to return to his/her city/country of residence due to the death of a direct family member (parent, spouse, child or sibling) there, MAS SERVICIOS will take care of the difference in the cost of the beneficiary's return airfare to their city/country of origin, only when their ticket is of reduced fare by fixed or limited return date. This must be accredited by a certificate of death of the family member and a document attesting to the relationship.
EARLY RETURN DUE TO SERIOUS DISASTER AT HOME
In the event of fire, explosion, flood, theft with damage or violence at the home of a beneficiary while they are traveling, if there is no person who can take charge of the situation and if their original return ticket does not allow them to change the date for free, MAS SERVICIOS will cover the difference of the cost of a new ticket from the beneficiary’s destination to the airport closest to the their home. This request for assistance must be credited by submitting the original corresponding police report to the Assistance Services Center within twenty-four hours of the event. The beneficiary must contact the Assistance Service Center in order to be authorized. Refund orders will not be accepted without any justification.
ACCOMPANIMENT OF CHILDREN UNDER 15 YEARS OF AGE
If the beneficiary is the only travelling companion of a child under the age of fifteen (15) and due to illness or an accident is unable to take care of them, MAS SERVICIOS will organize transportation for said minor to their city/country of origin by means that they deem the most appropriate.
ACCOMPANIMENT OF SENIORS OVER 75 YEARS OF AGE
If the beneficiary is the only travelling companion of seniors over the age of seventy-five (75) and due to illness or an accident is unable to take care of them, MAS SERVICIOS will organize transportation for said seniors to their city/country of origin by means that they deem the most appropriate.
TRANSPORTATION OF A FAMILY MEMBER BY EMERGENCY
In the event that the beneficiary is travelling alone and is hospitalized for more than ten (10) days, MAS SERVICIOS will cover the cost of an economy class ticket (subject to availability) for a family member to join the beneficiary in destination.
LOSS OF PERSONAL DOCUMENTS
MAS SERVICIOS will provide the beneficiary with assistance in reporting the loss or theft of any passport, visa and/or plane tickets by placing them in contact with the nearest Assistance Center. MAS SERVICIOS will also advise the beneficiary on how to obtain the required documents.
LOCATION OF CHECKED BAGGAGE
MAS SERVICIOS will provide the beneficiary with assistance in reporting the loss or theft of their luggage and personal effects by placing them in contact with the nearest Assistance Center. MAS SERVICIOS will also advise the beneficiary on how to obtain the required documents.
The MAS SERVICIOS concierge service is available 24 hours a day, 365 days a year, to assist beneficiaries in obtaining information on tickets for shows, travel arrangements, car rental, reservations for plays and any other information the beneficiary may need, such as:
a. Immigration process,
c. Telephone number, address and schedule of the American or Canadian Embassy or Consulate in a given Mexican city,
d. Location of hotels in cities across Mexico.
The beneficiary shall be responsible for all costs and expenses related to the request for concierge assistance services; this service is strictly informative.
24-HOUR LEGAL ASSISTANCE
In the event of unexpected legal issues, MAS SERVICIOS will assist the beneficiary in contacting a lawyer. The beneficiary is responsible for contracting the services of the lawyer as well as the payment of all fees and expenses that the case generates.
This service will be available to the beneficiary 24-hours a day, 365 days a year and provides virtual medical consultations with a Telemedicine Specialist. The beneficiary will be diagnosed and advised on treatment and prescriptions, according to their symptoms.
INTERRUPTION: Only services that were not initiated by the beneficiary will be taken into account in the event of travel interruption. The beneficiary will be covered up to the established limit recognized in the contract, the additional expenses incurred for fines and penalties generated by rescheduling, cancellation or interruption of their vacation involving airfare, hotel reservations, cruises, as well as values that are not recovered or re-booked. This includes days missed from the scheduled vacation, scheduled excursions, value of tickets for shows, sporting or public events and short courses (less than 6 months) as long as they have been reported and scheduled within the effective dates of the contract.
COVID-19 TRAVEL INTERRUPTION
If covered by the contract, the beneficiary may cancel their travel in advance for the following reasons:
- In case of illness and positive diagnosis of COVID-19 of the beneficiary, their travel companion or immediate family member.
- If the airline does not allow you to board the aircraft on the suspicion of COVID-19 and does not offer a credit alternative, rescheduling, etc. This must be supported by an official letter from the airline stating the reason for denying the beneficiary to board.
MAS SERVICIOS Assistance Centers
+52 800 953 1674
Rest of the world:
+1 954 516 6976
USA (toll free):
+1 800 391 0540
+57 316 763 6033